Account
Delete your MadhWai account
Customers, vendors and delivery partners can ask us to delete their account and personal data. This applies to the MadhWai customer app, the MadhWai vendor app (MadhWai for Vendors) and the MadhWai delivery-partner app.
1. How to request deletion
- Send an email to architprasadgupta@gmail.com.
- Use the subject line Account deletion request.
- In the email, include the phone number linked to your account, your full name, and which app you use (customer, vendor or delivery partner).
- We may contact you to confirm the request is really from you before we delete anything.
- Once confirmed, we delete your account and data within 30 days and email you when it is done.
Send your request to
2. Data we delete
- Your account and profile information (name, phone number, email address, profile photo);
- Saved delivery addresses and location information;
- For vendors: stall details, menu and pricing, photos, registration or food-safety documents you uploaded, and bank or UPI payout details;
- For delivery partners: profile and identity details you provided for verification;
- Device identifiers used for push notifications, and app usage information linked to your account;
- Support messages and other communications linked to your account.
3. Data we may keep, and for how long
We keep only the records we are legally required to keep: transaction, payment, tax and payout records for completed orders. We retain these only for as long as Indian tax, accounting and dispute-resolution rules require, and then delete or anonymise them. We do not use these records for any other purpose.
4. Timeline
After your request is verified, deletion is completed within 30 days. Deleting your account is permanent. You will lose your order history, saved addresses and, for vendors, your stall listing, and this cannot be undone. If you want to use MadhWai again later, you will need to create a new account.
5. More information
For how we collect, use and protect your information, read our Privacy Policy.